餐(can)(can)(can)飲管(guan)(guan)(guan)(guan)理(li)的(de)基本方式：制(zhi)定出適(shi)合飯(fan)(fan)店(dian)(dian)自身的(de)管(guan)(guan)(guan)(guan)理(li)制(zhi)度與方法(fa)，更重要的(de)就是(shi)要認識各(ge)(ge)(ge)種(zhong)管(guan)(guan)(guan)(guan)理(li)制(zhi)度和(he)方法(fa)，了解各(ge)(ge)(ge)種(zhong)制(zhi)度產生的(de)背(bei)景(jing)，深(shen)入(ru)研究各(ge)(ge)(ge)種(zhong)制(zhi)度適(shi)用(yong)(yong)的(de)條件適(shi)合，不(bu)要先入(ru)為主。管(guan)(guan)(guan)(guan)理(li)方法(fa)一(yi)定要適(shi)合飯(fan)(fan)店(dian)(dian)的(de)環境，由于各(ge)(ge)(ge)飯(fan)(fan)店(dian)(dian)的(de)環境不(bu)同，因此不(bu)可能(neng)有(you)哪(na)一(yi)種(zhong)管(guan)(guan)(guan)(guan)理(li)制(zhi)度能(neng)適(shi)用(yong)(yong)于各(ge)(ge)(ge)飯(fan)(fan)店(dian)(dian)。即使在同一(yi)飯(fan)(fan)店(dian)(dian)內部，對不(bu)同部門的(de)員工(gong)有(you)時也要采用(yong)(yong)不(bu)同的(de)管(guan)(guan)(guan)(guan)理(li)方法(fa)。管(guan)(guan)(guan)(guan)理(li)制(zhi)度也有(you)時間性，飯(fan)(fan)店(dian)(dian)住所(suo)的(de)情況常隨時間的(de)不(bu)同而變化(hua)，管(guan)(guan)(guan)(guan)理(li)制(zhi)度和(he)方法(fa)必須(xu)因時、因地(di)、因人而變。飯(fan)(fan)店(dian)(dian)一(yi)般采用(yong)(yong)的(de)管(guan)(guan)(guan)(guan)理(li)方法(fa)有(you)：組織圖表、工(gong)作種(zhong)類、工(gong)作規范、工(gong)作時間表等(deng)等(deng)。巴黎的(de)初個現代餐(can)(can)(can)廳“拉·圖爾(er)內爾(er)”于1765年開(kai)業(ye)，標志著餐(can)(can)(can)飲管(guan)(guan)(guan)(guan)理(li)的(de)現代化(hua)起步。揚州(zhou)包廂餐(can)(can)(can)飲管(guan)(guan)(guan)(guan)理(li)

餐(can)(can)飲(yin)管(guan)(guan)(guan)理(li)的(de)(de)(de)(de)托(tuo)管(guan)(guan)(guan)管(guan)(guan)(guan)理(li)：俗話(hua)說(shuo)，國(guo)有國(guo)法，家(jia)有家(jia)規(gui)(gui)，那(nei)么食(shi)堂(tang)(tang)(tang)托(tuo)管(guan)(guan)(guan)作(zuo)為(wei)一(yi)個新興(xing)的(de)(de)(de)(de)行業，也需要一(yi)定要規(gui)(gui)章制(zhi)(zhi)度(du)來制(zhi)(zhi)約員(yuan)(yuan)工(gong)(gong)的(de)(de)(de)(de)言行，保(bao)(bao)證(zheng)(zheng)客(ke)人的(de)(de)(de)(de)飲(yin)食(shi)健(jian)康。下(xia)面，就(jiu)以(yi)上海恩泉餐(can)(can)飲(yin)管(guan)(guan)(guan)理(li)有限(xian)公司(si)為(wei)例(li)，簡單(dan)說(shuo)明一(yi)下(xia)食(shi)堂(tang)(tang)(tang)托(tuo)管(guan)(guan)(guan)的(de)(de)(de)(de)一(yi)些管(guan)(guan)(guan)理(li)制(zhi)(zhi)度(du)：1.目(mu)的(de)(de)(de)(de)：為(wei)了提(ti)高食(shi)堂(tang)(tang)(tang)管(guan)(guan)(guan)理(li)的(de)(de)(de)(de)整體(ti)水平，為(wei)全(quan)體(ti)員(yuan)(yuan)工(gong)(gong)提(ti)供(gong)衛(wei)生(sheng)、放(fang)(fang)心、舒適、更好的(de)(de)(de)(de)用餐(can)(can)環境和(he)氛圍，維(wei)護和(he)確保(bao)(bao)員(yuan)(yuan)工(gong)(gong)的(de)(de)(de)(de)身體(ti)健(jian)康，特制(zhi)(zhi)定本制(zhi)(zhi)度(du)。2.范圍：食(shi)堂(tang)(tang)(tang)工(gong)(gong)作(zuo)人員(yuan)(yuan)和(he)全(quan)體(ti)員(yuan)(yuan)工(gong)(gong)采(cai)購及存儲制(zhi)(zhi)度(du)：1、嚴(yan)把采(cai)購質量關(guan)，預防和(he)杜絕(jue)病(bing)從(cong)口入(ru)，不得(de)采(cai)購霉變(bian)(bian)、腐壞、蟲蛀、有毒(du)、超(chao)過保(bao)(bao)質期的(de)(de)(de)(de)或(huo)衛(wei)生(sheng)法禁止供(gong)應的(de)(de)(de)(de)其(qi)他食(shi)品(pin)。防止食(shi)物中毒(du)。2、 采(cai)購大批主(zhu)食(shi)或(huo)副(fu)食(shi)要求供(gong)貨單(dan)位提(ti)供(gong)衛(wei)生(sheng)許可證(zheng)(zheng)，以(yi)便查(cha)驗，不得(de)采(cai)購三無(wu)產品(pin)。3、嚴(yan)格執行食(shi)品(pin)衛(wei)生(sheng)制(zhi)(zhi)度(du)，對存放(fang)(fang)的(de)(de)(de)(de)各類食(shi)品(pin)實(shi)行“隔(ge)離(li)”，以(yi)免串(chuan)味(wei)、走味(wei)或(huo)變(bian)(bian)質。4、食(shi)堂(tang)(tang)(tang)庫房整齊清潔，分(fen)類存放(fang)(fang)，防鼠(shu)防潮。5、食(shi)品(pin)存放(fang)(fang)冰(bing)箱(xiang)或(huo)冰(bing)柜時間不得(de)多于48小時，嚴(yan)禁銷(xiao)售(shou)隔(ge)夜飯(fan)菜。南(nan)通(tong)餐(can)(can)飲(yin)管(guan)(guan)(guan)理(li)條例(li)餐(can)(can)飲(yin)管(guan)(guan)(guan)理(li)將注重衛(wei)生(sheng)和(he)食(shi)品(pin)安(an)全(quan)，確保(bao)(bao)顧客(ke)的(de)(de)(de)(de)健(jian)康和(he)安(an)全(quan)。

餐(can)(can)飲管(guan)(guan)理(li)(li)(li)的(de)(de)(de)相關課(ke)程(cheng)(cheng)：課(ke)程(cheng)(cheng)建設，課(ke)程(cheng)(cheng)性質與(yu)作(zuo)用(yong)。《餐(can)(can)飲服務(wu)與(yu)管(guan)(guan)理(li)(li)(li)》的(de)(de)(de)性質：高(gao)職酒店管(guan)(guan)理(li)(li)(li)專(zhuan)業(ye)的(de)(de)(de)專(zhuan)業(ye)必(bi)修課(ke)。本課(ke)程(cheng)(cheng)體系(xi)一(yi)方(fang)面注(zhu)重知識(shi)性，培養(yang)(yang)學(xue)生(sheng)的(de)(de)(de)專(zhuan)業(ye)知識(shi)和(he)管(guan)(guan)理(li)(li)(li)理(li)(li)(li)論(lun)；另一(yi)方(fang)面注(zhu)重實踐性，培養(yang)(yang)學(xue)生(sheng)的(de)(de)(de)操作(zuo)能(neng)(neng)力(li)(li)(li)和(he)管(guan)(guan)理(li)(li)(li)能(neng)(neng)力(li)(li)(li)；同時注(zhu)重理(li)(li)(li)論(lun)與(yu)實踐的(de)(de)(de)結(jie)合(he)，培養(yang)(yang)學(xue)生(sheng)的(de)(de)(de)應變能(neng)(neng)力(li)(li)(li)和(he)創新能(neng)(neng)力(li)(li)(li)。這(zhe)些知識(shi)和(he)能(neng)(neng)力(li)(li)(li)既符(fu)合(he)高(gao)技能(neng)(neng)人(ren)才培養(yang)(yang)目標(biao)的(de)(de)(de)要求，又適應餐(can)(can)飲業(ye)職業(ye)崗位(wei)群的(de)(de)(de)任(ren)職要求。《餐(can)(can)飲服務(wu)與(yu)管(guan)(guan)理(li)(li)(li)》的(de)(de)(de)作(zuo)用(yong)：通過本課(ke)程(cheng)(cheng)的(de)(de)(de)學(xue)習，使學(xue)生(sheng)掌握餐(can)(can)飲業(ye)務(wu)內容、工作(zuo)標(biao)準(zhun)，具備(bei)(bei)餐(can)(can)飲服務(wu)意(yi)識(shi)與(yu)管(guan)(guan)理(li)(li)(li)意(yi)識(shi)，做到動手能(neng)(neng)力(li)(li)(li)強，管(guan)(guan)理(li)(li)(li)意(yi)識(shi)強，具備(bei)(bei)餐(can)(can)飲企業(ye)主(zhu)要營業(ye)點(dian)基層(ceng)督導的(de)(de)(de)素質和(he)管(guan)(guan)理(li)(li)(li)能(neng)(neng)力(li)(li)(li)。

餐(can)(can)(can)(can)(can)飲管(guan)理歷(li)史背景：在我(wo)國(guo)餐(can)(can)(can)(can)(can)飲管(guan)理的(de)雛形要追溯(su)到秦(qin)(qin)漢，我(wo)國(guo)古代(dai)地(di)廣(guang)人稀，為了(le)(le)方便官差長途(tu)傳(chuan)送文(wen)件，而(er)設立的(de)住宿與(yu)餐(can)(can)(can)(can)(can)食(shi)(shi)(shi)的(de)驛站(zhan)。真正意義上的(de)餐(can)(can)(can)(can)(can)飲管(guan)理是(shi)在秦(qin)(qin)朝制定貨幣政策(ce)后，民間社會開始(shi)有(you)大規模(mo)的(de)交(jiao)易(yi)現(xian)象(xiang)(xiang)，市集(ji)應運產生(sheng)，民以食(shi)(shi)(shi)為天(tian)的(de)本性自(zi)然在交(jiao)易(yi)現(xian)象(xiang)(xiang)中流露無疑一(yi)(yi)交(jiao)易(yi)的(de)本質在為生(sheng)活餬口，而(er)交(jiao)易(yi)的(de)性質則免不了(le)(le)以物(wu)易(yi)物(wu)或以錢易(yi)物(wu)，所謂的(de)「物(wu)」，自(zi)然就是(shi)指(zhi)一(yi)(yi)些生(sheng)活用品與(yu)食(shi)(shi)(shi)物(wu)，既然食(shi)(shi)(shi)物(wu)可以從(cong)交(jiao)易(yi)中獲(huo)得，餐(can)(can)(can)(can)(can)食(shi)(shi)(shi)販賣于焉(yan)蘊釀(niang)而(er)生(sheng)，具(ju)體言(yan)中，餐(can)(can)(can)(can)(can)飲業宜溯(su)源人類開始(shi)有(you)交(jiao)易(yi)現(xian)象(xiang)(xiang)之時，算來也有(you)四(si)千年的(de)歷(li)史了(le)(le)。餐(can)(can)(can)(can)(can)飲管(guan)理可以幫助餐(can)(can)(can)(can)(can)廳建立良好的(de)顧客關系，提供(gong)個性化(hua)的(de)服(fu)務和關懷。

餐飲管(guan)(guan)(guan)理(li)(li)法：1.預(yu)(yu)算(suan)與(yu)(yu)財務管(guan)(guan)(guan)理(li)(li)：預(yu)(yu)算(suan)每月經營(ying)費用(yong)(yong)(yong)：人(ren)資(zi)費用(yong)(yong)(yong)，成本費用(yong)(yong)(yong)，不(bu)確(que)定費用(yong)(yong)(yong)，并以(yi)預(yu)(yu)算(suan)的(de)(de)(de)結(jie)果做(zuo)為當月的(de)(de)(de)運行(xing)(xing)費用(yong)(yong)(yong)。財務管(guan)(guan)(guan)理(li)(li)：要(yao)求(qiu)賬目相符(fu)，每個環節(jie)都(dou)以(yi)書面做(zuo)依據，制定一套(tao)可行(xing)(xing)的(de)(de)(de)管(guan)(guan)(guan)理(li)(li)制度(du)，流程，有章必循。2.動力(li)(li)管(guan)(guan)(guan)理(li)(li)：也就是激發(fa)一種統一的(de)(de)(de)團(tuan)隊精神與(yu)(yu)企業的(de)(de)(de)生命力(li)(li)，凝聚(ju)力(li)(li)，要(yao)創(chuang)造使下屬愿意(yi)接(jie)受并不(bu)斷盡力(li)(li)他全力(li)(li)去工作(zuo)的(de)(de)(de)態度(du)行(xing)(xing)為。3.資(zi)產管(guan)(guan)(guan)理(li)(li)：資(zi)產管(guan)(guan)(guan)理(li)(li)也屬成本控制，首(shou)先了解自(zi)己范圍內的(de)(de)(de)設施設備，電(dian)器用(yong)(yong)(yong)具等，物(wu)品(pin)數量，使用(yong)(yong)(yong)年限，完(wan)好度(du)如何，然(ran)后分(fen)配(pei)到人(ren)，責任到人(ren)，維護并保養自(zi)己承擔(dan)的(de)(de)(de)物(wu)品(pin)就可以(yi)完(wan)全達到預(yu)(yu)期(qi)的(de)(de)(de)效果。4.經營(ying)管(guan)(guan)(guan)理(li)(li)：此餐飲管(guan)(guan)(guan)理(li)(li)是飯店的(de)(de)(de)命脈，也是飯店營(ying)銷(xiao)的(de)(de)(de)重點，所謂經營(ying)定位要(yao)符(fu)合市(shi)場發(fa)展，并以(yi)創(chuang)新(xin)加固經營(ying)管(guan)(guan)(guan)理(li)(li)。并不(bu)斷的(de)(de)(de)創(chuang)新(xin)產品(pin)，招攬客源(yuan)與(yu)(yu)穩定客源(yuan)。餐飲管(guan)(guan)(guan)理(li)(li)的(de)(de)(de)未來發(fa)展將繼續關注(zhu)顧客體驗和創(chuang)新(xin)，以(yi)滿足不(bu)斷變化的(de)(de)(de)消費者需求(qiu)。揚州(zhou)包廂餐飲管(guan)(guan)(guan)理(li)(li)

餐飲(yin)管(guan)(guan)理(li)能通過(guo)定期舉辦(ban)主題活動(dong)，吸引顧客參與，提升餐廳口碑和客流(liu)量。揚州包廂餐飲(yin)管(guan)(guan)理(li)

餐飲管理(li)的(de)(de)(de)(de)方法：1.組(zu)(zu)織圖表(biao)(biao)，組(zu)(zu)織圖表(biao)(biao)表(biao)(biao)示了(le)崗位和(he)職(zhi)(zhi)(zhi)責(ze)(ze)的(de)(de)(de)(de)基(ji)本(ben)分類(lei)和(he)關系，是(shi)(shi)組(zu)(zu)織形(xing)式(shi)的(de)(de)(de)(de)機構圖，但有(you)某些局限(xian)性(xing)，如各(ge)(ge)層次的(de)(de)(de)(de)職(zhi)(zhi)(zhi)權范(fan)圍(wei)和(he)職(zhi)(zhi)(zhi)責(ze)(ze)，地(di)位相同的(de)(de)(de)(de)兩(liang)個職(zhi)(zhi)(zhi)員(yuan)之間(jian)的(de)(de)(de)(de)非(fei)直線(xian)關系或(huo)不同部門的(de)(de)(de)(de)職(zhi)(zhi)(zhi)員(yuan)之間(jian)的(de)(de)(de)(de)間(jian)接關系皆(jie)不明顯。由于(yu)這個原因，各(ge)(ge)種(zhong)工(gong)(gong)(gong)(gong)(gong)作的(de)(de)(de)(de)描述和(he)組(zu)(zu)織手冊是(shi)(shi)對(dui)組(zu)(zu)織圖標的(de)(de)(de)(de)重要(yao)(yao)補充說(shuo)明。2.工(gong)(gong)(gong)(gong)(gong)作種(zhong)類(lei)，工(gong)(gong)(gong)(gong)(gong)作種(zhong)類(lei)是(shi)(shi)反映所需(xu)技能和(he)職(zhi)(zhi)(zhi)位職(zhi)(zhi)(zhi)責(ze)(ze)的(de)(de)(de)(de)說(shuo)明。對(dui)員(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)定(ding)(ding)(ding)向培(pei)訓，對(dui)完(wan)成工(gong)(gong)(gong)(gong)(gong)作評估(gu)，對(dui)制定(ding)(ding)(ding)工(gong)(gong)(gong)(gong)(gong)資等級，對(dui)確定(ding)(ding)(ding)職(zhi)(zhi)(zhi)權和(he)職(zhi)(zhi)(zhi)責(ze)(ze)的(de)(de)(de)(de)范(fan)圍(wei)都有(you)幫助(zhu)。工(gong)(gong)(gong)(gong)(gong)作種(zhong)類(lei)說(shuo)明包(bao)括鑒定(ding)(ding)(ding)數據、工(gong)(gong)(gong)(gong)(gong)作概(gai)要(yao)(yao)、職(zhi)(zhi)(zhi)責(ze)(ze)和(he)要(yao)(yao)求。3.工(gong)(gong)(gong)(gong)(gong)作規范(fan)：工(gong)(gong)(gong)(gong)(gong)作規范(fan)是(shi)(shi)陳述一項工(gong)(gong)(gong)(gong)(gong)作要(yao)(yao)達(da)到(dao)的(de)(de)(de)(de)標準，它包(bao)括工(gong)(gong)(gong)(gong)(gong)作責(ze)(ze)任、工(gong)(gong)(gong)(gong)(gong)作條件、個人資格(ge)等。4.工(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間(jian)表(biao)(biao)：工(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間(jian)表(biao)(biao)是(shi)(shi)員(yuan)工(gong)(gong)(gong)(gong)(gong)要(yao)(yao)完(wan)成的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作的(de)(de)(de)(de)概(gai)念，附(fu)有(you)工(gong)(gong)(gong)(gong)(gong)作過程(cheng)說(shuo)明和(he)時(shi)(shi)間(jian)要(yao)(yao)求，是(shi)(shi)經理(li)與員(yuan)工(gong)(gong)(gong)(gong)(gong)交流的(de)(de)(de)(de)一種(zhong)方式(shi)。有(you)三種(zhong)基(ji)本(ben)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間(jian)表(biao)(biao)，即(ji)個人時(shi)(shi)間(jian)表(biao)(biao)、日(ri)常時(shi)(shi)間(jian)表(biao)(biao)和(he)組(zu)(zu)織時(shi)(shi)間(jian)表(biao)(biao)，工(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間(jian)表(biao)(biao)的(de)(de)(de)(de)內容(rong)(rong)包(bao)括：姓名、工(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間(jian)、職(zhi)(zhi)(zhi)務(wu)、受誰監督、由誰換班、休息日(ri)、用餐時(shi)(shi)間(jian)、休息時(shi)(shi)間(jian)、各(ge)(ge)段時(shi)(shi)間(jian)要(yao)(yao)做(zuo)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作內容(rong)(rong)等。揚州包(bao)廂餐飲管理(li)

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